Player support
LET’S GET YOU
BACK TO PLAYING.
Tell us what’s happening. We’ll help you find the next step.
Send us a message.
Tell us the game name and share a few details. This opens a draft in your email app; you review and send it there.
A good place to start
QUICK ANSWERS.
My purchase hasn’t appeared. What should I do?
Check that the purchase is complete in Google Play and that you’re using the same Google account. Restart the game. If the item is still missing, email us with the game name, purchased item, and Google Play order reference.
I watched an ad but didn’t receive my reward.
Tell us the game, the reward you expected, and roughly when it happened. Include your device model and game version if available so we can investigate.
How do I request a refund?
Eligibility depends on your purchase and region. Review Google Play’s refund policy or contact us about an undelivered or faulty purchase.
Will my progress transfer to a new phone?
Save and restoration options differ by game. Contact us with the game name before uninstalling or changing devices so we can check what is supported.
How do I make a privacy or deletion request?
Email extremeproductions419@gmail.com with the game name and your request. We may need limited additional information to find the relevant records. Removing a game does not necessarily delete data already held by service providers. See our Privacy Policy.